Red Conrad’s Wellness Frequently Asked Questions
For Rideshare Red FAQ’s click here
Red Conrad’s Wellness Alternatives FAQ’s
1) Why is there no prices on some products listed? How much are they?
There are no prices listed for most of the products because I don’t feel our society focuses on making well-informed decisions when looking at options. Everyone is either biased against what they consider too cheap or too expensive for a particular item. I don’t want any biases, concious or subconcious, to get in your way of making a well-informed decision if you want to try my products or not. Price point alone shouldn’t be the basis of decisions when it comes to our health and wellbeing.
You will find the pricing in one of two ways:
- Fill out the order form and add any questions or concerns you may have. I will answer any questions and concerns, and once you confirm you want to make the purchase: For products I have in stock, I will send you an invoice with pricing; for products through my third-party storefronts, I will either create your account and send you your customer account information or explain how you can set it up. Once you login to your account on the third-party storefront, you will see the pricing of each item, how to get the discounted pricing, and confirm your order.
- Click the link to go create your customer account and then click on place order on the following page after account creation.
Some products, those offered directly through this site, you will see the pricing on the order page.
2) Why are your prices “expensive”? Can’t you supply cheaper brands?
It is the goal of Red Conrad’s Wellness Alternatives to supply the best possible products at the best possible pricing. Where as high pricing doesn’t always mean high quality, the same is true for low pricing. Especially supplements. It also needs to be taken into consideration many product prices you see are for month supplies. When you divide the price by 30 days in a month, many of our products are actually cheaper than conventional brands and other brands that claim to be high quality and non-GMO or organic.
At Red Conrad’s Wellness Alternatives, we don’t believe you need to be wealthy to afford to be healthy. Health should be obtainable no matter you’re income level. We also understand many live on a budget, and as such, seldom eat out and rarely visit places such as Starbucks. We mention this because many other brands sales reps will suggest to cut down on such purchases to afford their products. So we hunted down products that are non-GMO and organic sourced at the lowest possible price without degrading the purity and the quality of the product. Through Red Conrad’s Wellness, you will find only the best products at the most affordable possible prices.
It is our experience that most brands found in supermarkets, particularly the well-known brands, are garbage. They are chock full of synthetic ingredients and fillers. Supplements of any nature, regardless where the brand is sold and how small the brand is, are garbage if you can get them at $10/bottle or less. Typically anything that cheaply priced won’t even be digestable.
Likewise, there are many brands that cost $80 or higher per bottle. In some cases you need to buy multiple products to get the equivalent of a multi-vitamin or the desired benefits you’re looking for. This could quickly add up to $300 or higher per month! Whereas these brands may actually be high quality, it is a serious profit-driven markup. These brands typically cater only to the upper-middle class and upper class of society, coming to anywhere from $960-3,600/yr or higher in supplement costs.
These companies suggest you can afford this by simply cutting back on eating out, the number of Starbucks visits per day, etc. And for many, that may be possible. But we understand this isn’t a cost many have that they can cut down or get rid of. How do you spend less on something you don’t purchase in the first place?
All of our supplements are of the highest quality and go through rigorous testing for quality and purity. Only organic ingredients are used. And our supplements are third-party certified.
As with supplements, many teas sold in supermarkets are by big box brands that mass produce their products for shipment. By the time the teas reach the supermarket for sale and your home after purchase, the product has already lost much of it’s quality. Our teas are all non-GMO and organic, and ship directly to you from the supplier. This guarantees you only have the highest quality, and freshest possible tea. If you taste our teas in comparison to an equivalent from the supermarket, you will see and taste a noticeable difference.
Our coffee is one of a few brands that offers the benefits our coffee offers. But our coffee is comprised of only non-GMO and organic ingredients. Our coffee is also proven to provide the benefits we claim it does. No customers have reported not feeling these amazing benefits. No other brand can say the same of their coffee.
Your health is an investment, and should be treated as such. You shouldn’t purchase products on price alone. But you should be catious of products that are cheap or overly expensive. Our products are all premium quality at the most affordable possible pricing. Why risk a cheaper product that may not work? Or a higher priced product that may not be any better than ours, possibly not even as high quality as ours?
At first glance our products may seem expensive. But to what are you making the comparison? You simply will not find products as high quality as ours for a cheaper price.
3) Are you just several ds (direct sales) businesses or what?
Red Conrad’s Wellness is my own brand. It is my business started by me that is supplied by DS companies and traditional companies. Members of my team who join through one of the DS companies work with me, but are paid through the company which they signed up under me in.
Each member of my team will have their link appear on this site and they will also have the option of blogging or podcasting with me.
As of yet, we do not have a building; just a social media presence, website, and word-of-mouth. So, we guess you can say what our team does is Direct Sales with a twist. We’re not traditional by any means. Some day, we may have storefront locations. Because of this possibility, we only try out and distribute for those companies that allow stock in brick-and-mortar locations.
It also gives us and our team flexibility to sell to businesses as well as the individual, if we so choose.
Whereas most companies offered here are direct sales companies, some may also be traditional companies. We want this website to be the #1 place to go for all your top quality non-GMO and organic products. So we will only offer the best products at the best possible pricing, regardless of the model the business uses. Every company is personally tested and researched before being added to this website. Because of my desire to offer only the best products at the best prices, we don’t concern ourselves with the business model of the supplier. Some traditional companies have better products and pricing, and sometimes direct sales companies have the better product and pricing.
4) How do the sales work? Do I order direct through this site or use a provided link?
It is important you do one or the other, not both. Some products are available both ways, other products are only available for purchase through the provided links. All sales listed on this site will be honored whether you order direct or visit a provided link. The only difference is I may offer an extra package size the supplier doesn’t through the provided third-party storefront. To order such package size, you must fill out the order form on this site.
Likewise, to be certain you are ordering from us, and the product you’d like to order, you must fill out the order form via this site or use a provided link to place your order. In any and all cases that there is a site-specific sale, such will be stated. If you have any questions about the product, pricing, etc, email Red@RedConrad.com
5) Will you have more products available?
Yes. In the future we will have more products available. All products made available will always be non-GMO or organic and be from American based businesses. Keep checking back in or follow the blog and facebook page (there will be announcements). You could also see the current line up of coming products at any given time by viewing the coming soon page.
6) Do you sell to businesses? Can I stock your products in my store/office? Do you sell wholesale?
Yes! Our products are able to be supplied for your store, office, etc. Whether the products are supplied by traditional companies or direct sales companies, all products may be stocked and sold through your business. We only offer products from companies that allow such as I’m building Red Conrad’s Wellness into a full-fledged marketplace. Email Red at Red@RedConrad.com for details and wholesale pricing. Terms apply.
7) How did you choose the name for your brand/business?
I chose the name for a few reasons:
- A lot of the good brandables were already taken.
- I wanted a name that tells people they’re talking to a person, not a company.
- And I figured why not? A lot of brands are named after the founder, and I don’t mind being the face of the brand so my team doesn’t have to be.
As we grow, if we determine a name change is necessary, we can always change it and re-brand. But at least for now, the current name serves the purpose.
8) What products are allowed in the Buy Back? What is Buy Back? How do I recieve my money back?
To view the policy, click here. The Buy Back program basically allows you to buy certain products to try and sell it back to me if you don’t like it. The buy back price I pay will be product cost minus the amount you used. The only products that are allowed in the Buy Back are unopened products that do not come individually wrapped, and open packages where the product is individually wrapped. All payments are made after I recieve the product, inspect it, and determine the cost owed to you. All Buy Backs are paid via PayPal.
9) Why, when I pay via PayPal or use my Credit/Debit card, does my statement say “PayPal* RedConrad” instead of “Red Conrad’s Wellness”?
Currently all non-cash payments are processed via PayPal. Red has a single business account with child-accounts for Red Conrad’s Wellness, Rideshare Red, Red’s Fresh Fish, his ministry, and his online business. All payments to the businesses and donations to the ministries account will show the name of the parent-account, not the child-account.
When paying via PayPal or Credit/Debit, submit payments via invoice you receive or the provided payment buttons. Payments to the online businesses email or to the ministries email will not be considered payment for your order, regardless of the fact they all go to the same parent-account. The organizations funds are seperated and are not connected to each other.
All funds do go to the respective place; and if you choose to pay via invoice, you will see Red Conrad’s Wellness information and logo on the invoice.
In the future, we may offer additional payment and shopping cart options.
Have a question? Send them to Red@RedConrad.com
Rideshare Red™ FAQ’s
Ride Service FAQ’s
1) Are you a rideshare or a taxi service?
Rideshare Red is a private driver service. We’re not like Uber or Lyft, in that we don’t allow just anyone to drive and don’t yet have our own app. We currently use the RideConnect App platform (Channel Code: REDSRIDES) for those who want to use an app to schedule rides. But we’re not public/marked taxis either. If you recognize a Rideshare Red driver, you may ask if they’re on duty and ask for a ride. But most rides must be scheduled in advance. Soon we will have a live map on the website so if you are nearby where Rideshare Red is, you may be able to get an on-demand ride.
Rideshare Red may become a hybrid private/public taxi company in the future. But for now, it is a private service.
Rideshare Red is NOT a carpool service. It is a private ride service.
2) Can I get rides on-demand?
Yes. Rideshare Red will accept on-demand rides, but it’s preferred you use one of the contact/scheduling options to book ahead. Scheduled rides are given preference and each work day is scheduled around the scheduled rides. To book in the RideConnect app, be sure it’s a “scheduled” ride or it will time out.
3) Are you hiring?
At times Rideshare Red is hiring, it will be stated on this website (the page will be public/viewable) and it will be announced on Facebook and Twitter, so be sure to follow us there. All info about what’s required to drive for Rideshare Red will be on the hire page at times of hiring. If you’re interested in a driving position, email Red@RedConrad.com and you may be given access to the application page.
4) Are rides with Rideshare Red™ safe?
Yes. Safety is a primary concern for everyone. Any and all hired drivers also undergo background checks before being accepted as a driver. Red is also contracted by other services which perform background checks. If asked, Red will provide his latest background check (personal info blacked out). In certain areas, to perform taxi services, complete criminal checks and fingerprinting is also required by the county.
5) How do I schedule a ride in the RideConnect App?
First, download RideConnect and join channel code REDSRIDES. This is done by clicking here or in the app open the menu and click on “Rideshare Channels” then in the search type REDSRIDES.
Once a member of the channel, click on my photo or name and then click “Request Ride” and put in the details of the ride. Be sure to make it a “scheduled” ride or it may time out before I see the request.
6) How come when I call, no one answers?
Right now all calls go to my cell. As stated on the Rides page, I do NOT answer the phone or messages when driving or when I currently have a passenger. If you call, please leave a voicemail and I will call you back as soon as either a) I can pull over or b) the current ride ends and passenger is dropped off.
Most common reasons the phone isn’t answered include:
- Most information, including how to calculate your own fare, is on the Rides Page. To get a response asking about fare cost, I need pickup and drop off location addresses. Not giving exact addresses is a waste of both our time. With exact address I can calculate cost before calling back.
- I run both Rideshare Red and Red’s Delivery Services solo. I will not answer the phone with a passenger or in the middle of a shop/delivery. As the Rides page suggests, it’s better to leave a voicemail or text.
- Both businesses are ran during set hours. I will not respond after business close or before open. If you’ll need a ride after close or before open, ride needs to be booked in advance.
- Day off taken for personal life issues (mechanic, errands, etc)
Have a question? Send them to Red@RedConrad.com
Note: Red’s Delivery Services now has its own website. For current and up-to-date FAQ’s, see FAQ’s on the new site here.
FAQ’s pertaining to the Off-Platform/Out-Of-App (formerly Rideshare Red Delivery) service are listed beneath the FAQ’s for the new Reds Delivery Services™.
Reds Delivery Services FAQ’s
1) I don’t see the store I want to shop. I thought I can shop anywhere.
You can. If your store isn’t listed on the host platform, click the “Pick A Store” option and create a file for the store. As you shop, use the closest approximate price selections. You will only pay the in-store prices. The platform aggregates/collects store data from available online information. If a store doesn’t list items online, or doesn’t have an online presence at all, it won’t show as a separate option on the platform. But you can still shop it under “Pick A Store”.
1A) You say you deliver from any store, so how come some stores still say “delivery not available” or similar on their website?
Unlike Instacart, DoorDash, etc, we are a personal shopping service. We don’t utilize commission based delivery contracts with other businesses. The only B2B (business-to-business) we do is an advertising exchange. We don’t need contracts with stores as we aren’t setup to work through stores, we work for you. However, we are reaching out to get listed as a delivery service for certain stores as we grow our team of shoppers and delivery drivers.
All that being said, we cannot deliver for restaurants who do not already have takeout, pickup, and or delivery available. Restaurants need to have the setup in order for us to pickup and deliver for you from restaurants. We are reaching out to restaurants that don’t currently offer such services to become their designated delivery service. All restaurants that do offer takeout and pickup services, we can deliver to you. Again, we work for you, not through the restaurant.
We do not need to be listed as a delivery service in order to deliver from a store or restaurant as that isn’t our model. Our business model is the true personal shopper business model. The bigger companies may try claiming “personal shopper” but that isn’t their true business model and they are using a very loose definition of the term. A true personal shopper service allows you to choose your preferred shopper and offer much flexible options.
2) Your business is through dumpling. Doesn’t that make it like Instacart and the others?
No, it doesn’t. dumpling is the host platform that powers the Red Delivery Services app and payment processor. Nothing more. Other services dispatch orders, control pricing, etc. However, dumpling does not. They simply provide a platform for professional personal shoppers to grow and expand their own businesses. dumpling is to delivery services what Shopify is to e-commerce stores or WordPress to blogs. Getting started, it is much more cost effective to rent space on a pre-existing platform than it is to build an entire app from scratch. One day Reds Delivery Services may have our own app platform, but for now it’s more cost effective to us to rent space from a host.
Think of it like Shopify or Amazon for e-commerce, or WordPress for blogs and websites. It’s the business owners business, not Shopify’s or Amazon’s. It’s the bloggers/website owners blog/website, not WordPress’. The same is true with dumpling and the businesses hosted on dumpling.
3) I’m having issues trying to shop a store. I can’t find a certain brand/item I know they carry.
The platform the service is hosted on is still new and may have kinks out of my control (developers are working on updates). Much of the store info is collected from available online data. If you experience any issues shopping in the app, you have a few options:
- Use the “Write in a custom item” feature, or
- create an order/list with what you can so I have something to work with. As long as you open an order with at least 1 item, I’ll be able to update/shop. Then write/build your list on either AnyList (Android | Apple) or Out Of Milk (Android | Apple) and under list sharing, send the list to Red@RedConrad.com and I’ll update your order on my end in the Reds Delivery Services app.
- Go to list settings,
- click “List Sharing”
- click”Share This List”
- type in firstname.lastname@example.org in the box
In Out Of Milk:
- Click the three dots in the upper right corner of the app to open the menu
- Click “Share or send list”
- Click “Add Friend By Email”
- Type in email@example.com in the pop-up box
4) I’m having trouble downloading the app and/or connecting to your business. It’s not connecting me to your service.
The platform Reds Delivery Services is hosted on is similar to what Shopify is for e-commerce. There are many services hosted on the platform. If you downloaded the app through the Reds Delivery Services dumpling page, it should have connected you to us. Be sure to click to download the app on our app page by clicking the Android or Apple link provided. Or download direct through App.RedConrad.com Do NOT skip this step or you may not connect to our service. If, for any reason, you aren’t being connected to our service downloading the app through RedsDelivery.RedConrad.com or App.RedConrad.com, send the Facebook page a PM, text 386-983-6415, or email CustomerService@RedsDeliveryServices.com with your name and cell number and we’ll send you a direct link via an invite text.
If you were referred by someone else, use one of the links above or have the person that referred you go in their app, open the menu in the top left corner of the home screen, and click ‘Refer my Shopper’ and send you the link.
How we have our SEO/Marketing setup on our end, and how the platform is setup, we may or may not appear in ‘Zip Search’. To connect to us be sure to use a download link on our app page or contact us for a direct download link. If you downloaded dumpling app and aren’t connecting to us, delete the app and then use our direct download link.
5) How does the pricing work?
(See 5B for tips to maximize savings, 5C for fixed income, 5D for military, LEO, and other emergency personnel discount)
On most grocery orders, the fee is 20% or a minimum of $15. Other stores may have higher delivery fees. This means that on most orders where the total cost of groceries is $100 or less, the fee is $15. On orders where the total grocery cost is over $100, the fee is 20% of the total cost of the groceries. At stores with higher fees, the minimum $ amount would be on orders under $100 and the % amount above $100. If your grocery list is typically over $100 worth of items, you may want to consider a monthly subscription plans for additional savings.
Most OOC (Out Of County) stores are priced at 30% of grocery total or $30 minimum, with a required minimum order total of $100 (not including our fee). The higher fee and order minimum size requirement for OOC stores helps cover the additional expenses and time to travel to and shop these stores. See 5B below for tips to maximize savings.
Delivery Only is a flat fee of $15, plus a 5% platform fee. The platform fee is charged by, and goes to, dumpling (our host), not us. Regular grocery orders and restaurant orders, we cover all platform fees. Deliver only orders, currently we’re only charging a flat delivery fee and you cover your platform fees. This may change in the future, but if we take over paying all platform fees on “delivery only” orders too, the delivery fee on these order types may go up as well.
Restaurant Pickup orders work a bit different. If you prepaid for your food directly through the restaurant, there is a flat delivery fee of $15. If you place the order through us, the delivery fee is 15% of the total or a minimum of $15.
Reds Delivery Services pays the platform fees on grocery and restaurant orders, as we feel it’s unfair to the customer to pay these fees; whereas other services (Instacart, DoorDash, etc) charge platform fees and other fees to customers and businesses. We only charge a platform fee on “Delivery Only” orders; this platform fee goes to dumpling (our host), not us. We’re trying to work out pricing where it’s both affordable to you and still profitable for us.
Gratuity/Tip can be chosen from as low as 5% to as high as 100%. You can select gratuity during or after your order; and if you choose, you can add additional tip after the order is completed. The total gratuity goes to the team member that shops/delivers your order.
Item prices in the app are national averages. Don’t worry if prices seem high, you will only be charged in-store prices.
5A) Why is there a platform fee?
The platform fee is charged by our host (dumpling), not us. This fee only applies to “Delivery Only” orders. The platform fee helps support the platform so the developers can keep it updated and continue rolling out features that businesses on the platform request. Most businesses (including us) are requesting features that would make the app more user friendly for you. The platform fee helps cover the costs of these features and updates.
Have a feature request? Email it to Red@RedsDeliveryServices.com and I will pass it on to the developers.
5B) How can I maximize savings?
Use us instead of Instacart, DoorDash, etc. Just kidding…sort of. To maximize savings, check out our monthly subscription plans. If you don’t see a plan that fits your shopping needs, there is an option to have a custom plan built for your needs.
It’s also recommended to include as many stores into one shop as you can. You’ll only pay one shop & delivery fee for all nearby stores on the order. For OOC (Out Of County) stores, it’s best to buy bulk (bi-weekly or monthly supply) at once; or if you have a friend or family member that also needs things from the OOC store, combine your lists into one order and have them pay you their part of the order. Consider combining orders from multiple OOC stores in the same area on to the same shop; by combining all area OOC stores you want shopped onto one order, you only pay the one delivery fee.
To combine multiple stores into one shop, you can either
- specify the store near each item, OR
- create a separate list for each store but schedule them on the same day and time
All stores in an area, scheduled on the same day, will be included in one shop and be charged one delivery fee.
Also keep an eye on store sales. We post select circulars to our Facebook page, so be sure to like our page. We also have loyalty rewards/discounts and referral discounts, so refer your friends, family, and co-workers to our service and be sure to have them mention you referred them. Send them to App.RedConrad.com to download our app (not direct from the app store or they may not connect to our service, see #4 above).
If your order will be over $100, you will also save on the delivery fee by ordering directly through the store or restaurant website/app and then ordering a ‘Delivery Only’ order for stores or a paid ‘Restaurant Pickup’ order for restaurants. Be sure to provide any information needed to pickup your order:
- Order number (if applicable)
- Store/Restaurant location ordered from (if there’s multiple locations in the county)
5C) Do you work with people on a fixed income?
Yes we do. If you live on a fixed income, send an email to Red@RedsDeliveryServices.com to setup your personalized rate/subscription plan. Please include proof of fixed income, black out any personal information (SS#, account number, etc). All we need is verification of fixed income and that you are the recipient. Once your rate/subscription plan is activated, the S&D (shopping and delivery) fee will be adjusted during the shop and will appear on finalized receipt. When you place your order, full fee may still appear, but will be adjusted before you are charged.
5D) Do you offer a discount for service members, veterans, law enforcement officers, firefighters, emergency medical personnel (EMT’s, nurses, etc)?
Yes we do. We offer a 25% discount to all military (active and retired), law enforcement, and other emergency personnel. To receive discount, please email Red@RedsDeliveryServices.com with verification of your military, LEO, or other emergency personnel status. When you place an order, you may still see the full S&D (shopping and delivery fee) but will not be charged the full rate; during the shop this will be adjusted to your discounted rate and will appear on your finalized receipt.
Based on current fees, your discount would be:
- Grocery Shopping/Delivery fee: 15% of groceries / minimum of $11.25
- Walmart Shopping/Delivery fee: 15% of groceries / minimum of $15
- Restaurant Pickup/Delivery fee:
- Prepaid Pickup: $11.25
- Order Placed Through Us: 11.25% of order total / minimum of $11.25
- Delivery Only fee: $11.25
- “Out Of County” Shopping/Delivery fee: 22.5% of order total / minimum of $22.50 (Minimum order size requirement of $100)
Note: At this time, discounted rate is not eligible to be combined with a Monthly Subscription Plan. Before activating discount, please view subscription plans and determine for yourself which option offers your needs the most savings.
6) Will you service areas outside of Putnam County? If so, when?
Right now the main focus is to bring better and more affordable options to Putnam County. Once service here in Putnam County is large enough (team and clients), we may decide to expand outward. If we expand outward, our mission/vision and professionalism must be carried into the new market areas. If you’re interested in our services in your area, either as a team member or client, feel free to email Red@RedsDeliveryServices.com and “Like” our Facebook page so you are first to know of any expansion into your area.
If you’re interested in joining the team in your area, be sure to email Red@RedsDeliveryServices.com and we’ll discuss terms of expanding into your area and getting you started. As an FYI, areas of interest we’re looking at are:
- Jacksonville, FL (Duval County)
- Middleburg and Orange Park, FL
- St. Johns County, FL
- Palm Coast, FL
However, if you live in an area where we currently offer OOC (Out Of County) shops, you can order a shop from one of those stores on the day we shop that area. All OOC shops must be scheduled at least 24hrs in advance.
7) The app gives a window for restaurant pickup. Why?
This is default setting through the platform we’re hosted on for all order types. Whether you specify you pre-ordered or you want us to order upon arrival, we’ll head to the restaurant as soon as your order comes in. This allows you to order in advance, as well as allows us time to get to the restaurant and the restaurant to prepare your food.
8) What if the restaurant I want to place a pickup order from only offers dine-in service? Can I still order pickup?
In most cases, no. If the restaurant doesn’t offer takeout/pickup services we most likely won’t be able to pickup a takeout order from that restaurant. If you really want that particular restaurants food, you can always bring it to their attention that they can offer delivery services through us and refer them to RedsDeliveryServices.com/YouDeliver Also, let us know what restaurant it is so we can also reach out to them ourselves.
9) Your hours says delivery is available from 9am-10pm, but the delivery time I want isn’t available. Why not?
The amount of orders per delivery window is preset. Once the maximum amount of deliveries are picked for that window, the app won’t allow any more orders for that window. This is to help prevent overbooking so everyone gets their deliveries without delay. If your window is booked solid, please choose another window when you will be available for delivery. As the team grows, the number of orders per window will increase.
10) I don’t want to use your app for delivery, can I still use your services?
Yes! It is possible to still utilize our services completely off-platform/out-of-app. Terms and requirements do apply. To view terms view the Off-Platform/Out-Of-App section in the Red’s Delivery Services terms. If you have any questions, send an email to Red@RedsDeliveryServices.com.
11) How do I get faster delivery?
Delivery time can be sped up by ordering a pick up order directly through the store or restaurant website/app and then ordering a ‘Delivery Only’ order for stores or a paid ‘Restaurant Pick up’ order for restaurants. This will ensure the order is ready when we arrive to pick it up. Be sure to provide info needed to pickup your order:
- Order number (if applicable)
- Store/Restaurant location ordered from (if there’s multiple locations in the county)
Delivery time can also be sped up as the team grows and we have multiple drivers available. If you know anyone looking for work, or an extra “side hustle” income, send them to RedsDeliveryServices.com/Apply and help us grow our team. The larger the team, the more deliveries we can accept at a time and the quicker they’ll be picked up and delivered.
Customer/Client FAQ’s Directly From The Dumpling Platform Developers
For further info on how to use the app and similar questions, you may get answers directly from our platform developers by clicking here.
Have a question? Send them to Red@RedsDeliveryServices.com
Reds Delivery Services Off-Platform/Out-Of-App (formerly Rideshare Red Delivery) FAQ’s
(Rideshare Red Delivery is being replaced by Reds Delivery Services. Rideshare Red Delivery is being phased out and combined into Red’s Delivery Services™)
1) How do I get delivery if I’m in a “pickup only” area (Instacart, DoorDash, etc users)?
If you use Instacart, Shipt, Postmates, or another app/platform and your zip code or area says “Pick Up Only”, go ahead and shop. You will then need to submit a delivery request to Rideshare Red with the name on the order, order number, and store location you shopped from so the order can be picked up by a Rideshare Red driver and delivered to you. Alternatively, you can utilize the “Pickup Only” option of the new Reds Delivery Services by downloading our app at App.RedConrad.com
2) My local store/supermarket says they offer online shopping but not in my area.
That is through their partner. The store/supermarket may not have a dedicated “in-house” shopping service. To receive delivery through Rideshare Red’s delivery service, choose the next closest location that offers online shopping with pick up service. When requesting delivery from Rideshare Red, be sure to notify us of the store location you shopped from online; along with the order information, such as your name and order number. Alternatively, you can utilize the new Reds Delivery Services by downloading our app at RedsDelivery.RedConrad.com
3) Do I have to use a delivery app such as Instacart, Postmates, or Doordash, etc to get delivery?
No. You can request delivery through Reds Delivery Services on any order from any store, supermarket, or restaurant that offers online shopping and pick up services. After you place your order, request delivery service by filling out the form on the off-platform delivery page.
4) If I order through a delivery service, such as Instacart or Postmates, why do I have to pay a separate fee to Reds Delivery Services?
The delivery fee paid to Reds Delivery Services is only on orders in areas that are “Pick Up Only” through the app/service you use to order. This is because “Pick Up Only” orders are not shown or given to the app/service delivery drivers. Therefore, rather than the app/service giving a Reds Delivery Services driver the order information and payment for delivery, you are directly handing off the delivery and payment yourself. You are hiring Reds Delivery Services to pick up and deliver your “Pick Up Only” order so you don’t have to pick it up yourself.
To minimize cost to you, see if it’s possible to shop online directly through the store/restaurant website rather than a third-party service. Alternatively, you can utilize the new Reds Delivery Services by downloading our app at RedsDelivery.RedConrad.com
5) Why do I have to pay for the service in advance?
Just like most other services, we request payment in full to perform our services. On a regular basis, advanced payment guarantees you (the customer) will receive your delivery quickly. If a delivery request is denied, or if you opt to pick it up yourself, the payment will be returned to you.
In response to COVID-19, advanced payment helps ensure the health of our customers and driver’s are protected as much as possible.
6) I understand the concern about COVID-19 and “No Contact Delivery” but I prefer to pay with Cash or Credit/Debit. Can I still request that?
Yes. On the order form on the ‘Off-Platform Delivery‘ page check the box at the bottom of the form. It is advised against doing so to protect everyone’s health. But you may request payment be done via Cash or Credit/Debit. Credit/Debit payments are made via mobile card reader. However, it will be at the sole discretion of Reds Delivery Services/Rideshare Red and the Reds Delivery Services/Rideshare Red drivers to accept or deny a contact delivery. This option is available only after ten (10) successful prepaid shops; see Off-Platform/Out-Of-App terms in the Red’s Delivery Services terms for info.
7) To use “Off-Platform” Delivery I need to pay an estimated total. How do I do that?
To get an estimated total, place your order directly with the businesses (supermarket or restaurant) website. When your order is complete, go to your cart/checkout. There you will have your estimated total. To your estimated total, you would then add the $20 refundable overage charge and delivery fee. If you have a large order and not sure how to calculate the delivery fee, email CustomerService@RedsDeliveryServices.com or text 386-983-6415 with your estimated total and we’ll add on the fee and inform you of the total that would need to be paid in order to fulfill your order.
Have a question? Send them to CustomerService@RedsDeliveryServices.com